Regulatory agencies do not require post-discharge phone calls but recommend that reassessment be done on all patients at intervals determined by the facility. Post-procedure or post-discharge telephone calls reinforce the caring concept of the staff toward the patient and family. Follow-up phone calls also give the patient the opportunity to vent both positive and negative feelings as well as to offer suggestions for unit improvement or for improving the process of observation. The post-procedure or post-discharge phone call is an excellent tool to identify if the patient has had delayed responses to any medications or any other adverse reaction. Patients are referred to their primary caregiver for any questions or concerns that may arise (ASPAN, 2014; Schick & Windle, 2016).