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Glossary

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academic health center (AHC)

A medical center with an acute care hospital and other services that are directly associated with medical, nursing, and other healthcare profession education institutions. Academic faculty usually serve in some of the key roles in the center. An AHC may include several hospitals such as acute care and pediatric.

academic nursing

A college of nursing associated with an AHC.

accelerated nursing program

A nursing degree that is offered for students who have a non-nursing degree and want to obtain a nursing degree, which is typically a baccalaureate degree in nursing or may be combined with a master's degree. The program is offered at a faster pace.

accountability

An obligation or willingness to accept responsibility.

accreditation

The process by which organizations are evaluated, based on the quality of established minimum standards.

acute care

Treatment of a severe medical condition that is of short duration or at a crisis level.

acute illness

An illness of short duration with limited impact on the person.

advance directive

A legal document that allows a person to describe his or her medical care preferences.

advanced practice registered nurse (APRN)

A registered nurse with advanced education in adult health, pediatrics, family health, women's health, neonatal health, community health, or other specialties.

adverse event

An injury resulting from a medical intervention (in other words, an injury that is not caused by the patient's underlying condition).

advocacy

Speaking for something important (one of the major roles of a nurse).

advocate

A nurse who speaks for the patient but does not take away the patient's independence.

Affordable Care Act of 2010 (ACA)

A law passed to revise healthcare reimbursement in the United States and to increase the number of persons who have access to health insurance.

alarm or alert fatigue

With the increasing use of alarms on equipment in health care and the frequency with which they are set off in healthcare settings, staff may not respond to alarms as expected.

annual limit

A defined maximum amount that an employee/policyholder/patient would have to pay, and after that level is reached, he or she no longer must contribute to the payment for care.

applied (or clinical) research

Research designed to find a solution to a practical problem.

apprenticeship

A nursing program developed in England that provided on-the-job training and a formal education component.

articulation agreement

A formal agreement between two or more institutions that allows specific programs at one institution to be credited toward direct entry or advanced standing at another.

artificial intelligence

Technology that enables computer systems to perform tasks normally requiring human intelligence.

assertiveness

Confronting problems in a constructive manner and not remaining silent.

assistive personnel (AP)

Healthcare workers who are not licensed to perform nursing tasks but are trained and often certified.

associate degree in nursing

A degree offered as a culmination of a 2-year program that includes some liberal arts and sciences curriculum but focuses more on nursing.

autonomy

The quality or state of being self-governing; the freedom to act on what you know.

baccalaureate degree in nursing

A degree from a 4-year nursing program in a higher education institution.

basic research

Research designed to broaden the base of knowledge rather than solve an immediate problem.

benchmarking

Measurement of progress toward a goal, taken at intervals prior to the program's completion or the anticipated attainment of the final goal.

bias

A predisposition to a point of view.

blame-free environment

An environment that encourages error reporting and focuses more on a systematic view of errors rather than individual causation.

breach of confidentiality

Confidential information shared with others when it should not be shared.

breach of duty

The proximate (foreseeable) cause or the cause that is legally sufficient to result in liability for harm to the patient; a breach of due care.

burnout

A deterioration of attitude in which a person becomes tired, defensive, frustrated, cynical, bored, and generally pessimistic about the job; exhaustion of physical or emotional strength.

call-out

In structured team communication, staff speak up and tell members of the team that something does not appear to be correct and ask for checks by the team to ensure correct care is provided.

care coordination

Establishment and support of a continuous healing relationship, enabled by an integrated clinical environment and characterized by a proactive delivery of evidence-based care and follow-up.

care transition

See alsohandoff.

caregiver

Someone who provides care to another, not a healthcare professional.

caring

Feeling and exhibiting concern and empathy for others.

case management

A system of management that facilitates effective care delivery and outcomes for patients through structured care coordination.

certification

A process by which a nongovernmental agency validates, based on predetermined standards, an individual nurse's qualifications and knowledge for practice in a defined functional or clinical area of nursing.

change agent

Someone who engages deliberately in or whose behavior results in social, cultural, or behavioral change.

check-back

See alsocall-out. In structured team communication, team members respond to call-outs to ensure correct care is provided.

checklist

A method used to ensure consistent steps are taken to ensure quality care is provided; the list is provided by the HCO for staff use (for example, prior to surgery).

chronic disease

A disease that a person experiences long term that affects the person's quality of life.

clinical data repository

An information warehouse that stores data longitudinally and in multiple forms, such as text, voice, and images.

clinical decision support system (CDSS)

Computerized system integrated into an electronic medical record system to provide immediate information that can influence clinical decisions.

clinical experience

Practicum that occurs when students with faculty supervision provide care to patients for learning experiences.

clinical information system

A method of data storage generally used at the point of care.

clinical judgment

The process by which nurses come to understand the problems, issues, and concerns of patients, attend to salient information, and respond to patient problems in concerned and involved ways. It includes both conscious decision-making and intuitive response.

clinical protocols/pathways

Written descriptions of how care is best provided for a specific patient population with a specific problem(s).

clinical provider order-entry system (CPOES)

A data-entry system that allows healthcare providers to input orders into a computer system rather than writing them.

clinical reasoning

The nurse's ability to assess patient problems or needs and analyze data to accurately identify and frame problems within the context of the individual patient's environment. See also clinical judgment.

code of ethics

A list of provisions that makes explicit the primary goals, values, and obligations of the nursing profession; published by the American Nurses Association.

coding system

A set of agreed-upon symbols (frequently numeric or alphanumeric) that is used to change information into another form so that it can be better accessed and used.

collaboration

Cooperative effort among healthcare providers, staff, and multiple organizations who work together to accomplish a common mission.

colleagueship

Workplace relationships with common interests.

communication

The exchange of thoughts, messages, or information.

community

The people and their relationships that use common services and share specific space environments.

compassion fatigue

The feeling of emotion that ensues when a person is moved by the distress or suffering of another, leading to a state of psychic exhaustion.

competency

A behavior a student or staff member is expected to demonstrate.

computer literacy

Knowledge of basic computer technology.

confidentiality

The responsibility to keep patient information private, except as required to communicate in the care process and with team members.

conflict

A state of opposition between persons, ideas, or interests.

conflict resolution

A process of resolving a dispute or disagreement.

consumer/customer

The ultimate user of a product or service.

continuing education (CE)

Systematic professional learning designed to augment knowledge, skills, and attitudes.

continuing professional development

Ongoing professional education post academic nursing completion and licensure to ensure continuing competency and quality health care.

continuity of care

Quality of care over time, meeting patient needs and outcomes.

continuous quality improvement (CQI)

An organized approach to identify errors and hazards in care, and to improve care overall that emphasizes that this is an ongoing process.

continuum of care

Care services available to assist an individual throughout the course of his or her disease.

coordination

Proactive methods to optimize health outcomes.

copayment

The fixed amount that a patient may be required to pay per service (doctor's visit, lab test, prescription, etc.).

coping

The process of managing taxing circumstances.

corporatization

Business; the business of health care.

counselor

A person who gives guidance in a specific area of expertise or knowledge.

credentialing

A process used to ensure that practitioners are qualified to perform and to monitor continued licensure.

critical thinking

Purposeful, informed, outcome-focused (results-oriented) thinking that requires careful identification of key problems, issues, and risks.

crisis standards of care

Guiding standards to ensure effective and efficient health care services during healthcare crises, such as an epidemic or a disaster; supporting fairness, equity, community and provider engagement, and application of related law.

culture

The knowledge and values shared by a society or a group/organization.

culture of safety

A work environment that does not focus on individual actions as cause for errors but, rather, considers impact of system factors, emphasizing a blame-free culture or just culture.

curriculum

An integrated course of academic studies that describes the program's philosophy, level, and terminal competencies for students, or what they are expected to be able to accomplish by the end of the program.

dashboard

A method, or part of electronic methods, to provide a quick view of data using key elements of concern.

data

Discrete entities that are described objectively without interpretation.

data analysis software

Computer software that can analyze data.

data bank

A large store of information, which may include several databases.

data mining

Locating and identifying unknown patterns and relationships within data.

database

A collection of interrelated data, often with controlled redundancy, organized according to a scheme to serve one or more applications.

debriefing

A method used to review a situation, incident, or experience immediately following it; assists in identifying factors that support effective response and those that limit response (for example, faculty-student debriefing after simulation, healthcare team debriefs after a patient experiences a cardiac arrest).

deductible

The part of the bill that the patient must pay before the insurer begins to pay for services.

delegatee

The person to whom someone delegates a task.

delegation

The transfer of responsibility to complete a task that is within the scope of the transferee's position.

delegator

The person who assigns responsibility or authority.

dichotomous thinking

Seeing situations as either good or bad or black or white.

differentiated nursing practice

A philosophy that focuses on the structuring of roles and functions of nurses according to education, experience, and competence.

digital health

Healthcare informatics, such as mobile health (mHealth), health information technology (HIT), wearable devices, telehealth and telemedicine, and personalized medicine. Digital health technologies use computing platforms, connectivity, software, and sensors for health care and related uses, with applications in general wellness to applications as a medical device, diagnostics, or as an adjunct to other medical products (devices, drugs, and biologics).

diploma schools of nursing

Nursing programs associated with a hospital that offer a nursing degree that is not offered through a college or university setting; typically 3 years in length.

direct care provider

A healthcare provider who delivers care to a patient(s).

direct entry program

See alsoaccelerated nursing program.

discrimination

“Differences in care that result from bias, prejudices, stereotyping and uncertainty in clinical communication and decision-making” (IOM, 2003, p. 4).

disease management

An approach to management of chronic diseases that emphasizes use of interprofessional teams with expertise in the specific disease, use of evidence-based clinical guidelines, clear descriptions of interventions and procedures and application of recommended timelines, patient support and education, and measurement of outcomes.

disease prevention

Focuses on interventions to stop the development of disease but also includes treatment to prevent the disease from progressing further and leading to complications. The major levels of prevention are primary, secondary, and tertiary.

disparities

An inequality or a difference in some respect.

distance education/e-learning

A set of teaching and/or learning strategies to meet the learning needs of students separate from the traditional classroom and sometimes from traditional roles of faculty (for example, an online course).

diversity

All the ways in which people differ, including innate characteristics (for example, age, race, gender, ethnicity, mental and physical abilities, and sexual orientation) and acquired characteristics (for example, education, income, religion, work experience, language skills, and geographic location).

doctor of nursing practice (DNP)

A terminal degree that provides a clinical doctorate in nursing.

do-not-resuscitate (DNR)

A form of advance directive that may be part of an extensive advance directive. This order means that there should be no resuscitation if the patient's condition indicates the need for resuscitation.

early warning system (EWS)

Structured methods that hospitals designate for use by their staff so that all are communicating clearly, consistently, and in a timely manner to clearly identify patients who are developing signs of needing more help.

educator

A person who teaches others, typically a professional, such as a nurse or teacher.

effective care

The provision of services based on scientific knowledge (evidence-based practice) to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and overuse).

efficient care

Care that avoids waste, including waste of equipment, supplies, ideas, and energy.

electronic health record (EHR)

An electronic record that provides a complete review of a person's health and medical care; the person has access to it, which can then be shared across healthcare providers.

electronic medical record (EMR)

A medical record in a digital format.

email list

A list of email addresses that can be used to send one email to all addresses at one time.

e-measurement

The secondary use of electronic data to populate standardized performance measures.

empower

To give power to another.

empowerment

Having power or authority.

encryption

Changing written information, especially patient information, into a code that protects the privacy of data for security purposes.

entrepreneur

An innovator who recognizes opportunities to introduce a new process or an improved organization.

ePrescribing

Healthcare providers with prescription authority may fill medical prescriptions based on a remote visit. May also be referred to as telepharmacy or ePharmacy.

epidemic

The widespread presence of a disease.

equitable care

The provision of care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

equity

When everyone has the same opportunities to achieve health care.

error

The failure of a planned action to be completed as intended or the use of the wrong plan to achieve an aim; errors are directly related to outcomes.

ethical decision-making

Ethical dilemmas that occur when a person is forced to choose between two or more alternatives, none of which is ideal.

ethical dilemma

Occurs when a person is forced to choose between two or more alternatives, none of which is ideal.

ethical principles

A standardized code or guide to behaviors for the nursing profession.

ethics

A standardized code or guide to behaviors.

ethnicity

A shared feeling of belonging to a group; peoplehood.

ethnocentrism

The belief that one's group or culture is superior to others.

evidence-based management (EBM)

Use of evidence such as research to support management decisions.

evidence-based practice (EBP)

The integration of the best evidence into clinical practice, which includes research, the patient's values and preferences, the patient's history and exam data, and clinical expertise.

executive branch

The branch of the U.S. government in charge of enforcing and executing the laws.

experimental study

A type of research design in which the conditions of a program or experience (treatment) are controlled by the researcher and in which experimental subjects are randomly assigned to treatment conditions. This design must meet three criteria: manipulation, control, and randomization.

extended care

The provision of inpatient skilled nursing care and related services to patients who require medical, nursing, or rehabilitative services.

failure to rescue (FTR)

The inability to recognize a patient's negative change in status in a timely manner in order to prevent patient complications and to prevent major disability or death.

family

Two or more individuals who depend on one another for emotional, physical, and/or financial support.

followers

Members of a team.

for-profit

An organization that must provide funds to pay stockholders or owners; this affects the availability of money for other purposes that have an impact on nurses and nursing.

Forces of Magnetism

The identified effective descriptors of healthcare organizations that are designated as Magnet organizations by the Magnet Recognition Program®.

fraud

A legal term that means a person deliberately deceived another for personal gain.

gap analysis

The identification of where you want to be and comparison with current status.

groupthink

Occurs when all group or team members think alike. Although all of the team members might be working together smoothly, groupthink limits choices, discourages open discussion of possibilities, and diminishes the ability to consider alternatives.

handoff

A clinical situation (care transition) that occurs when the patient is passed from one provider or setting to another, increasing the risk for errors.

health

The state of well-being; free from disease.

health disparity

An inequality or gap in healthcare services that exists between two or more groups.

health informatics technology (HIT)

Informatics that focuses on healthcare delivery.

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

A law that amended the Internal Revenue Code of 1986 to improve the portability and continuity of healthcare information and ensure the privacy of patient information.

health literacy

The ability to understand and use health information.

health promotion

Effort to stop the development of disease by emphasizing wellness; includes treatment to prevent a disease from progressing further and causing complications.

healthcare quality

“The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge” (IOM, 1990, p. 4).

healthcare report cards

A report that provides specific performance data for an organization at specific intervals, with a focus on quality and safety.

healthy community

A community that embraces the belief that health is more than merely an absence of disease.

Healthy People 2030

A federal initiative to improve the health of all citizens in the United States by establishing goals and leading indicators for communities to strive for; results are monitored and then used to adjust the initiative (goals and indicators).

home health care

The provision of healthcare services in the home.

hospice care

A philosophy of care for managing symptoms and supporting quality of life as long as possible for the terminally ill.

hospital-acquired complications (HACs)

Identification of complications that occur in the hospital that could have been prevented and the patient did not have on admission. The Centers for Medicare and Medicaid Services and some insurers have identified specific HACs that they will not cover in reimbursement.

hypothesis

A formal statement in a research study describing the expected relationship or relationships between two or more variables in a specified population (the sample).

illness

A sickness or disease of the mind or body.

incident report

A method for documenting details about an incident in a healthcare organization, such as a medication error, patient fall, and so on. Data are used to monitor quality care.

indicator

A standard of aggregate performance measures used to monitor quality improvement.

indirect care provider

A provider who does not provide direct care to a patient (for example, a laboratory technician who prepares a test but does not ever see the patient).

informatics

An integration of nursing science, computer science, and information science to manage and communicate data, information, knowledge, and wisdom in nursing practice.

information

Data that are interpreted, organized, or structured.

information (cognition) overload

An “interpretation that people make in response to breakdowns, interruptions, interruptions of ongoing projects, or imbalances between demand and capacity” (Weick, 2009, p. 76).

information literacy

The ability to recognize when information is needed and to locate, evaluate, and effectively use that information.

informed consent

Permission required by law to explain or disclose information about a medical problem and treatment or procedure so that a patient can make an informed choice or informed consent with potential participants in a research study.

institutional review board (IRB)

An organization's (academic, healthcare) review of studies that may be conducted by employees and/or conducted in its organization to ensure that the study meets the requirements (for example, participant privacy and confidentiality; this is done by the IRB).

internship/externship

A program that offers nursing students employment (typically during the summer) and includes educational experiences, such as seminars, special speakers, and simulation experiences.

interoperability

“Interoperability is the ability of two or more systems to exchange health information and use the information once it is received” (HHS, HealthIT, 2013).

interprofessional team

Care delivered by intentionally created, usually relatively small, work teams in health care, who are recognized by others and by themselves as having a collective identity and shared responsibility for a patient or a group of patients (for example, rapid response team, palliative care team, primary care team, operating room team).

interprofessional teamwork

The levels of cooperation, coordination, and collaboration that characterize the relationship between professions in delivering patient-centered care.

intuition

Quick and ready insight.

invasion of privacy

Occurs when individual providers or HCOs do not maintain patient privacy requirements (access to a person's body or behavior without consent, for example, examining a patient in an area that is not private).

The Joint Commission

A major nonprofit organization that accredits more than 20,500 healthcare organizations, including hospitals, long-term care organizations, home care agencies, clinical laboratories, ambulatory care organizations, behavioral health organizations, and healthcare networks or managed care organizations.

judicial branch

The branch of the U.S. government that interprets and applies laws in specific cases.

knowledge

An awareness and understanding of facts.

knowledge management

A method for gathering information and making it available to others.

knowledge worker

A person who is effective in acquiring, analyzing, synthesizing, and applying evidence to guide practice decisions.

leader

A person with the ability to influence others; a role that nurses assume, either formally by taking an administrative position or informally, as others recognize that they have leadership characteristics.

leadership

The ability to influence others to achieve a common goal or outcome.

learning style

A student's preferences for different types of learning and instructional activities; there are a variety of learning styles.

legal issues

Questions and problems concerning the protections that make laws (U.S. Congress).

legislative branch

The law-making branch of the U.S. government; made up of the Senate, the House of Representatives, and agencies that support Congress.

lifelong learning

The need for healthcare professionals to continue with their professional learning throughout their careers.

living will

A document that describes a person's wishes related to his or her end-of-life care needs.

lobbying

Assembling and petitioning the government for redress of grievances.

lobbyist

An individual paid to represent a special interest group, whose function is to urge support for or opposition to legislative matters.

long-term care

A continuum of broad-ranged maintenance and health services delivered to the chronically ill, disabled, and the elderly.

macro consumer

The major purchasers of care: the government and insurers.

Magnet hospital

A hospital that demonstrates high levels of quality of care, autonomy, primary nursing care, mentoring, professional recognition, respect, and the ability to practice nursing; hospitals awarded this status meet specific standards, as determined by the Magnet Recognition Program®.

Magnet Recognition Program®

A recognition program developed to support excellence in nursing services; the program is administered by the American Nurses Credentialing Center's (ANCC) Commission on the Magnet Recognition Program®. HCOs and their nursing services must meet certain criteria, Forces of Magnetism, to be recognized as a Magnet organization.

malpractice

An act or continuing conduct of a professional that does not meet the standard of professional competence and results in provable damages to a patient.

management

A formal administrative position that focuses on four major functions: planning, organizing, leading, and controlling.

manager

A person who holds a formal management or administrative position and who, in that position, focuses on four major functions: planning, organizing, leading, and controlling.

master's degree in nursing

A graduate-level nursing degree of approximately 2 years with a specialty focus (for example, advanced practice registered nurse or clinical nurse specialist).

meaningful use

This government requirement focuses on the use of certified electronic health record technology for the following purposes (HHS, HealthIT, 2019): improve quality, safety, efficiency, and reduce health disparities; engage patients and family; improve care coordination and population and public health; and maintain privacy and security of patient health information.

measure

A standard used for comparison, a reference point against which other things can be evaluated; focused on structure, process, or outcome.

Medicaid

The federal healthcare reimbursement program that covers health and long-term care services for children, the aged, blind persons, the disabled, and people who are eligible to receive federally assisted income maintenance payments.

medical power of attorney

The right of a person given by another individual to speak for him or her if he or she cannot do so in matters related to health care. Also known as a durable power of attorney for health care or a healthcare agent or proxy.

Medicare

The federal health insurance program for people aged 65 and older, persons with disabilities, and people with end-stage renal disease.

medication error

A preventable event related to a medication that may lead to harm to patients.

medication reconciliation

Checking to ensure that the patient's medications do not conflict with one another.

mentor

A person who acts as a role model and provides guidance to another.

mentoring

Method used in healthcare organizations to support new staff; the mentor acts as a role model and serves as a resource.

micro consumer

The patients, families, and significant others who play a role in patient care and in the decision-making process.

microsystem

In healthcare delivery, a small group of people who work together on a regular basis to provide care to discrete subpopulations, including the patients.

mindful communication

A process by which actively aware individuals engage in communication that is meaningful and timely and responds continually as events unfold.

minimum data set

The minimum categories of data with uniform definitions and categories; an example would be the Nursing Minimum Data Set.

missed nursing care

A type of error of omission when needed nursing care is delayed, partially completed, or not completed at all.

misuse

An event that leads to avoidable complications that prevent a patient from receiving the full potential benefit of a service.

moral disengagement

“The process that involves justifying one's unethical actions by altering one's moral perception of those actions” (Hyatt, 2016, p. 15, as cited from Bandura, 1999).

morals

An individual's code of acceptable behavior, which shapes one's values and is influenced by cultural factors and experiences.

National Database of Nursing Quality Indicators (NDNQI)

A system in which nursing data is collected to evaluate outcomes and nursing care.

National Quality Strategy

The Accountable Care Act of 2010 includes a provision to establish a plan for national health care quality, guided by the Agency for Healthcare Research and Quality to ensure effective implementation of the plan, which is revised as needed.

near miss

An event that occurred that could have led to an adverse event but did not.

negligence

Failure to exercise the care toward others that a reasonable or prudent person would under the same circumstances.

networking

The cultivation of productive relationships for employment or business.

nomenclature

A system of designations (terms) elaborated according to preestablished rules, such as the International Classification for Nursing Practice.

not-for-profit

An incorporated organization that does not share extra funds with its members, shareholders, and so on.

nurse licensure compact (NLC)

An interstate licensure partnership that allows nurses to practice in adjacent states when licensed in one state. Clear requirements must be met by the individual nurses and the state boards of nursing in the compact.

nurse migration

The movement of nurses from one place to another, particularly globally; may affect the number of nurses available in a country if too many move to another country, typically for better pay and working conditions.

nurse practice act

The state act (law) that governs nursing practice in the state in which the nurse practices.

nurse residency

A special employment program that helps new RN graduates transition to practice in a structured program that provides content and learning activities, precepted experiences, mentoring, and gradual adjustment to higher levels of responsibility.

nursing

The profession of a nurse.

nursing informatics (NI)

The specialty that integrates nursing science, computer science, and information science to manage and communicate data, information, knowledge, and wisdom in nursing practice.

nursing process

A systematic method for thinking about and communicating how nurses provide patient care, including assessment, diagnosis, planning, intervention or implementation, and evaluation.

nursing professional governance (NPG)

A management philosophy, a professional practice model, and an accountability model that focuses on staff involvement in decision-making, particularly in decisions that affect their practice.

occupational health care

Health promotion, disease and illness prevention, and treatment, including attention to the risks of illness and injury within the work environment.

organizational culture

The values, beliefs, traditions, and communication processes that bring a group of people together and characterize the group.

organizational ethics

Organizational concerns related to the beliefs, decision-making, and behavior of the organization as an entity.

organizational health literacy

The degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.

outcomes

Measurable benefits of patient care, results.

outcomes research

Research focused on determining the effectiveness of healthcare services and patient outcomes.

overuse

The point at which the potential for harm from the provision of a service exceeds the possible benefit.

palliative care

Care focused on alleviating symptoms and meeting the special needs of the terminally ill patient and the family.

pandemic

The presence of a disease throughout a country or spread globally.

patient advocacy

Respecting patient rights and the patient and ensuring that the patient has the education to understand treatment and care needs.

patient/person-centered care (PCC)

Identification of, respect, and care for patient differences, values, preferences, and needs; relief of pain; coordination of care; clear communication with and education of the patient; shared decision-making; and continuous promotion of disease prevention and wellness.

personal health literacy

An individual's ability to find, understand, and use information and services to make better health-related decisions and actions for themselves and others.

personal health record (PHR)

Computer-based health records that collect data over a lifetime; with the permission of the patient, any provider who needs the information can easily access this record.

Peter Principle

Occurs when someone is promoted beyond his or her leadership and management competencies required for a new position.

PICOT (patient, intervention, comparison, outcome, time)

To ask a searchable and answerable question. The P (patient population) is specific and describes the population in terms such as age, gender, diagnosis, ethnicity, etc. The I (intervention) relates to prognostic factors, risk behaviors, exposure to disease, clinical intervention or treatment, and so forth. The C (comparison intervention) can pertain to another treatment, no treatment, or other. The O (outcome) includes factors such as risk of disease, complications or side effects, or adverse outcomes. The T is the time, meaning the time involved to demonstrate the outcome.

plan-do-study-act (PDSA) cycle

A systematic approach to planning and decision-making.

policy

A set course of action that affects many people and is stimulated by a specific need to achieve certain outcomes.

political action committee (PAC)

A private group that represents a specific issue or group and works to get someone elected or defeated.

political competence

An understanding of the political process and how best to participate in the process.

politics

The process of influencing the authoritative allocation of scarce resources.

population

Group of people with something in common, such as a disease, age, ethnic group, where they live, and so on.

population health

The health outcomes of a group of individuals.

power

The ability to influence decisions and have an impact on issues that matter.

practice model

A framework used to guide practice.

practicum

A course that includes clinical activities and stresses the practical application of theory in a field of study; also referred to as a “clinical.”

preceptor

An experienced and competent staff member (an RN or, for nurse practitioner students, possibly a nurse practitioner or physician) who has received formal training to function as a preceptor and who serves as a role model to guide student learning, serving as a resource for the nursing student.

prejudice

Making assumptions or judgments about the beliefs, behaviors, needs, and expectations of other persons who are of a different cultural background than oneself because of emotional beliefs about the population; involves negative attitudes toward the different group.

prescriptive authority

Legal authority granted to prescribe medication, such as advanced practice nurses.

primary care provider

A healthcare provider who is the first contact for a patient at the entry point of care and who then may manage overall care for the patient; examples of providers are physicians and advanced practice registered nurses.

primary prevention

Interventions used to stop the development of diseases; includes interventions that are used to maintain health before illness occurs. Health promotion is a critical component of primary prevention. Examples are teaching people (children and adults) about healthy diets before they become obese and encouraging adequate exercise (education about health and healthy lifestyles is an important intervention at this level).

private policy

Policy created by nongovernmental organizations.

process

A course of action intended to achieve a result.

professional ethics

Generally accepted standards of conduct and methods in the nursing profession.

professional identity

a sense of self and relationship to the profession (nursing) and relates to professional expectations, ethics and values, knowledge, competencies, and the profession's leadership and practice.

professional organization

An organization that represents a professional group, such as nurses represented by the American Nurses Association.

professional socialization

Achieving the skills, knowledge, and behaviors needed to successfully function as a professional nurse.

professionalism

The conduct, aims, or qualities that characterize or mark a profession.

provider of care

A healthcare staff member who provides care to patients.

Public Health Act of 1944

A major health law that consolidated all public health legislation into one law and after 1944 has been amended as needed.

public policy

Policy created by the legislative, executive, and judicial branches of federal, state, and local levels of government that affects individual and institutional behaviors under the government's respective jurisdiction.

qualitative study

A systematic, subjective, methodological research approach; analysis of data that does not rely on statistics or mathematical equations.

quality improvement (QI)

An organized approach to identify errors and hazards in care and to improve care overall.

quantitative study

A formal, objective, systematic research process that uses statistics for data analysis.

race

A biological designation of a group.

randomized controlled trial (RCT)

Often referred to as the gold standard in research designs, this is the true experiment in which there is control over variables, randomization of the sample with a control group and an experimental group, and an intervention(s) (independent variable).

rapid response team (RRT)

A special team of staff with specific expertise related to assisting patients in critical condition; the team is called by staff to a patient area, or in some cases, the family may request that staff call for RRT support.

reality shock

The reaction of students when they discover that the clinical experience does not always match the values and ideals that they had anticipated.

recognition

A process used to evaluate an organization's adherence to excellence-focused standards (for example, the Magnet Hospital Recognition Program®).

reflective thinking

Use of creativity and conscious self-evaluation.

regulation

An official rule or order, based on laws, governing processes, practice, and procedures; in nursing, legal regulation governs licensure.

rehabilitation

The restoration of, or improvement of, an individual's health and functionality.

reimbursement

Payment for healthcare services.

remote monitoring and management

In this type of ambulatory health care, patients use mobile medical devices to perform a routine test and send the test data to a healthcare provider in realtime, for example, use of devices such as glucose meters for patients with diabetes and heart or blood pressure monitors for patients receiving cardiac care. Information technology is used to gather patient data outside the standard healthcare setting and transmit it to the provider(s). The technology that gathers the patient data is called a Remote Patient Monitoring Device, e.g., Apple Watch or Fitbit, or through implanted patient devices like pacemakers.

research

Investigation or experimentation aimed at the discovery and interpretation of facts about a particular subject.

research analysis

The process of using methods to analyze and summarize results or data.

research-based doctorate

A terminal degree that is focused on research (PhD).

research design

A specific plan for conducting a study.

research problem statement

A description of the topic or subject for a research study, which provides the context for the research study and typically generates questions that the research aims to answer.

research proposal

A written document that describes recent, relevant literature on the problem area, describes the research topic/problem, and defines the processes or steps that will be followed to answer the research question(s); a proposal is written before the study is conducted.

research purpose

Identifies the potential uses of research results.

research question

The interrogative statement that directs a research study.

researcher

A person who systematically investigates and studies materials and sources to establish facts and reach conclusions.

resilience

The ability to cope with stress.

responsibility

Moral, legal, or mental accountability.

risk management (RM)

Maintaining a safe and effective healthcare environment and preventing or reducing financial loss to the healthcare organization.

Registered Nurse-Bachelor of Science in Nursing (RN-BSN)

A nursing educational program for licensed nurses (RNs) who want to meet the requirements for a baccalaureate degree in nursing (BSN).

role

Behavior oriented to the patterned expectation of others.

role transition

Gradual development in a new role.

root-cause analysis (RCA)

An in-depth analysis of an error to assess the event and identify causes and possible solutions.

rounds

An organized method for observing and communicating between staff and patients; typically, this is done routinely, such as daily or per shift, but it may also be done for special purposes in a nonroutine time frame, such as safety rounds to check for safety concerns.

safety/safe care

Freedom from accidental injury.

safety net

Healthcare providers who provide health services to uninsured and other vulnerable patients.

scholarship

A fund for knowledge and learning.

scope of practice

A statement that describes the who, what, where, when, why, and how of nursing practice.

scorecard

A method used in quality improvement to document data and analysis, providing a “rating or grade”; scorecards may be used internally or may be used to compare healthcare organizations.

secondary caregiver

Assistant who helps home patients with intermittent activities, such as shopping, transportation, home repairs, getting bills paid, emergency support, and so forth.

secondary prevention

Interventions used to stop the development of disease include interventions that are used to maintain health before illness occurs; this occurs when a person is asymptomatic but after the disease has begun. The focus here is on preventing further complications. Examples are breast cancer screening using mammography and blood pressure screening to diagnose hypertension.

security protections

Methods used to ensure that information is not read or taken by persons not authorized to access it.

self-directed learning

A process in which individuals take the initiative, with or without the help of others, in diagnosing their learning needs, formulating learning goals, identifying human and material resources for learning, choosing and implementing appropriate learning strategies, and evaluating learning outcomes.

self-management

The systematic provision of education and supportive interventions to increase patients' skills and confidence in managing their own health problems, including regular assessment of progress and problems, goal-setting, and problem-solving approaches.

sensemaking

Making sense of a problem; is part of using critical thinking, clinical reasoning, and judgment.

sentinel event

An unexpected medical event that results in death or physical or psychological harm, or the risk thereof.

simulation

Replication of some or nearly all essential aspects of a clinical situation as realistically as possible.

situation-background-assessment-recommendations (SBAR)

A systematic communication method that is used to improve communication of critical information about a patient that requires immediate attention and action.

Six Sigma

A set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur.

social determinants of health (SDOH)

The conditions in the environments where people are born, live, learn, work, play, worship, and age that affect health, functioning, and quality-of-life outcomes and risks.

social policy statement

A statement that describes the profession of nursing, its professional framework, and obligations to society; published by the American Nurses Association.

Social Security Act of 1935

The act that established the U.S. Medicare and Medicaid programs-two major reimbursement programs-and provided funding for nursing education through amendments added to the law.

software

Computer programs and operating guidance.

standard

A reference point against which other things can be evaluated and that serves as a guide to practice.

standardized terminology

A collection of terms with definitions for use in informational systems databases.

status

A position in a social structure with rights and obligations.

STEEEP®

Description of critical characteristics of care delivery: safe, timely, effective, efficient, equitable, and patient-centered care.

stereotyping

The process by which people use social groups (for example, gender and race) to gather, process, and recall information about other people; also known as labeling.

stress

A complex internal experience that makes a person feel a loss or threat of loss; an experience of bodily or mental tension.

stress management

Strategies used to cope with stress to alter bodily or mental tension, reduce the negative impact of stress, improve health, and develop health-promoting behaviors.

structural racism

The laws and policies that result in and support unfair and unequal responses to some people.

structure

The environment in which services are provided; inputs into the system, such as patients, staff, and environments.

surveillance

Purposeful and ongoing acquisition, interpretation, and synthesis of patient data for clinical decision-making.

system

The coming together of parts, interconnections, and purpose.

systematic review (SR)

A summary of evidence typically conducted by an expert or a panel of experts on a particular topic; uses a rigorous process to minimize bias for identifying, appraising, and synthesizing studies to answer a specific clinical question and draw conclusions about the data gathered; different methods may be used depending on the type of review, such as integrative review or meta-analysis.

team

A group of persons associated with work or activity.

team leader

The person who leads the team.

teamwork

Work done by several associates, with each doing a part but all subordinating personal prominence to the efficiency and effectiveness of the whole.

telehealth

The use of telecommunications equipment and communications networks to transfer healthcare information between participants at different locations (digital health).

telemedicine:

This is the use of medical information exchanged from one site to another via electronic communications. It is not considered a separate medical specialty and can be used by many medical specialists.

telemonitor:

The use of audio, video, and other telecommunications and electronic information processing technologies to monitor patient status from a distance.

telediagnosis:

Identifying or diagnosing disease can be done by evaluating data transmitted to a receiving station from instruments monitoring a distant patient and by a provider gaining information from a telemedicine encounter.

telenursing

The use of telecommunications technology in nursing to enhance patient care.

tertiary prevention

Interventions used to stop the development of disease; includes interventions that are used to maintain health before illness occurs; this occurs when there is disability and the need to maintain or, if possible, improve functioning.

theory

A body of rules, ideas, principles, and techniques that apply to a particular subject.

therapeutic use of self

The nurse's use of his or her personality consciously and in full awareness to establish relatedness and to structure a nursing intervention.

time management

Strategies used to manage and control time productivity.

timely care

Meeting the patient's needs; providing high-quality experiences and improving healthcare outcomes when needed.

training

Activities and instruction intended to foster skilled behavior.

transformational leadership

This approach emphasizes a positive work environment, recognition of the importance of change and using change effectively, rewarding staff for expertise and performance, and developing staff awareness. Transformational leaders create vision and mission statements with the staff to guide the work of the organization and are described as honest, energetic, loyal, confident, self-directed, flexible, and committed.

transforming care at the bedside (TCAB)

A program that encourages clinical research at the direct level of care and engages frontline staff.

translational research

This research may be (1) the application of discoveries generated in the laboratory and in preclinical studies to the development of trials and studies in humans and (2) research aimed at enhancing the adoption of best practices in the community. A common use is to determine the comparative effectiveness of prevention and treatment strategies.

triple aim

Major goals or aims of healthcare delivery: (1) improve the health of the population; (2) enhance the patient experience of care (including quality, access, and reliability); and (3) reduce, or at least control, the per capita cost of care.

types of power

Legitimate (formal), referent (informal), informational, expert, reward, and coercive power.

underuse

Failure to provide a service that would have produced a favorable outcome for the patient.

utilization review/management (UR/UM)

Evaluating the necessity, appropriateness, and efficiency of healthcare services for specific patients or in-patient populations.

video conferencing

This is real-time, usually two-way transmission of digitized video images between two or more locations.

vulnerable population

A population (group of people with something in common) at risk for medical or other problems, such as lack of funds, housing, and so on, who may not be able to effectively care for themselves. Examples of these populations are children, the elderly, those with mental illness or other disabilities, and prisoners.

whistleblowing

This action occurs when a person who works for an organization that is committing fraud and abuse reports these activities to legal authorities, sharing extensive information that would be difficult for the authorities to obtain on their own. The False Claims Act protects whistleblowers.

wisdom

The appropriate use of knowledge to solve human problems; understanding when and how to apply knowledge.

workaround

When staff take shortcuts; often to avoid a situation from being viewed as an error.

wraparound services

Services that offer social and economic interventions, preferably within the healthcare provider setting to better ensure that full services are provided for complex patient needs.