Be Safe! Your safety ALWAYS comes first!
Be Aware! Watch for nonverbal indicators of aggression or violence: clenched fists, pacing, raised tone of voice, increased respirations, profanity, verbal threats, weapons, wide-eyed stare.
Know Your Exit! Always position yourself between Pt and an exit. Never allow Pt to block your means of escape.
Be Assertive! Make your boundaries known, set limits, and stick to them. Avoid arguing or bargaining with Pts.
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