Care Team Coordination
The Page That Reached Nobody
A clinical message can send and still notify no one if the mention resolves to nobody. Why delivery reports miss it, and where verification belongs.
Platform Comparison
The Best HIPAA-Compliant Messaging App Depends on Where Your Clinicians Are
Six platforms compared for home health, hospice and community care. What a BAA does and does not cover, where each one genuinely wins, and the question that decides it.
Platform Comparison
TigerConnect Alternatives for Home Health and Hospice
Built for the hospital floor, used in the field. Why post-acute agencies leave, what they save, and where TigerConnect is still the better choice.
HIPAA
Is Email HIPAA Compliant? Usually Not — Here’s Why
Standard Gmail and Outlook are not HIPAA compliant for PHI by default. What makes email compliant, and what most agencies use instead.
Security
HIPAA Healthcare Cybersecurity: AI, Blockchain & Data Security
How HIPAA, AI, blockchain and quantum computing shape patient data security, and the steps healthcare organizations can plan for now.
News
Wise Hospice Options Partners with Buzz to Support Hospice Teams
Wise Hospice Options, a PBM and DME partner for hospices, partners with Buzz to give hospice teams one HIPAA-secure hub for real-time communication.
Behavioral Health
Behavioral Health Transformation with Real-Time Communication
How behavioral health agencies use secure real-time communication to speed coordination and support staff, plus what to look for and what to avoid.
Security
Top Security Risks in Healthcare Communication and How to Avoid Them
Eight places healthcare communication exposes patient data, from ransomware and phishing to insider error and vendor gaps, and the practical control for each.
HIPAA
HIPAA Communication Rules: What Violations Actually Cost
Texting PHI, unsecured email and shared logins are the common violations. What the rules require, what enforcement looks like, and how teams stay compliant.
Workflow
6 Features That Decide Whether Clinicians Actually Use It
Six features to check before choosing a healthcare communication platform: real-time tools on every device, caller ID, security, workflow, care plans and telehealth.
AI
How Is AI Enhancing Healthcare Communication?
Where AI helps healthcare communication today, from scheduling and drafted replies to clinical answers in the conversation, with clinicians in charge.
Workflow
Where Healthcare Workflows Actually Break Down
How collaboration software streamlines clinical workflows, protects patient data and helps care teams move faster, with a focus on home health and hospice.
Workflow
How to Reduce Operational Cost Through Collaboration Tools
Seven ways collaboration tools cut delays, duplicate tests and administrative work in healthcare, and a checklist for choosing one.
Care Coordination
Patients Notice the Waiting, Not the Software
Nine practical ways real-time messaging, calls and video keep the care team reachable and patients informed, from scheduling to feedback.
Care Coordination
7 Benefits of Clinical Communication Platforms
Seven benefits of clinical communication platforms, from faster team communication and care coordination to patient safety and HIPAA compliance.
Security
Secure Instant Messaging for Healthcare Professionals
What makes a messaging app secure enough for patient information, why SMS and consumer apps fall short, and how to roll one out.
Workflow
Simplify Your Platform for Healthcare Communication
Too many tools slow care teams down. How one platform for messaging, calls, video and documents improves security and coordination.
News
Buzz Earns Top Customer Satisfaction Awards
G2 named Buzz a Summer 2024 Leader in Customer Satisfaction for Clinical Communication and Collaboration, based on user reviews.
Security
Finding the Ultimate Communication Platform for Healthcare
How to choose a HIPAA-compliant communication platform: assess today’s channels, then require encryption, two-factor login, audit logs, usability and scale.
Home Health
8 Reasons Your Home Care Agency Needs Secure Communication
Field staff text about patients because it is fast. Eight reasons home care and hospice agencies move that conversation to a secure platform.
Workflow
How to Improve Communication Within Your Lab Team
Ways to keep a lab team aligned: clear goals, structured meetings, defined roles, regular feedback and shared tools that cut errors.
News
State of Affairs in Today’s Healthcare
A founder’s case for breaking healthcare’s communication silos, so hospitals and the smaller agencies they hand patients to can finally connect.
Home Health
Transforming Home Healthcare: Streamline with Buzz by Skyscape
How home health teams use Buzz for video visits, secure messaging, clinical answers, fax and document signing in one place.
From the archive
Earlier Buzz posts, 2022 to 2024
Published on the original Buzz site and kept here, lightly edited. For Skyscape writing before Buzz, see the Skyscape blog.
Comparisons · 2024
6 Healthcare Communication and Collaboration Options to Survive in the Current Market
Six HIPAA-focused communication and collaboration platforms for care teams, and what to weigh before you switch.
Comparisons · 2024
Rocket.Chat vs Buzz
Open-source flexibility compared with a platform built for healthcare from the start.
Customer experience · 2023
A 25-Year-Old Lesson from Apple’s iMac
The original iMac’s handle was about connection, not portability. The same idea shapes how Skyscape supports healthcare teams through BuzzConcierge.
Customer experience · 2023
A Flavor of Passion and Dedication: The Unstartable Car, the ‘Unstable’ Customer, and a Sweet Outcome
A car that would not start after vanilla ice cream, and what the answer teaches about customer service, data and correlation versus causation.
Collaboration · 2023
Deep Dive for Enhanced Collaboration with Buzz
Why now is the time to look hard at how your care team communicates every day, and how Buzz helps set priorities and a plan.
Healthcare data · 2023
Decoding “Moneyball” Metrics in Medicine: How Much Does the Age of Your Doctor Matter
A study linked doctors’ age to patient mortality. Why narrow metrics mislead, and why the continuum of care matters more than a 30-day number.
AI · 2023
Faster Horses or Flying Cars: Reimagining Henry Ford’s Tryst with ChatGPT
Henry Ford’s “faster horses” line, ChatGPT’s reliance on the past, and what building Buzz taught us about balancing customer input with innovation.
Labs · 2023
The Future of Lab Testing: Health IT Is Revolutionizing Medicine
Interoperability, secure access and standards: how health IT can make lab testing faster, more accurate and more affordable.
Leadership · 2023
Donato Tramuto Interview
Healthcare leader and author Donato Tramuto on rural care, follow-up between visits, and why integrated communication matters.
HIPAA · 2023
A New Dawn: Addressing the End of the COVID-19 Public Health Emergency and the Implications for Home Health Agencies
When the COVID-19 public health emergency ended, relaxed HIPAA telehealth rules ended with it. What that meant for home health agencies.
Home health · 2023
Higher Standards Home Health Improves Outcomes and Referral Volume
How a Dallas home health agency replaced texts, paper, fax and email with one platform, and what changed for outcomes and census.
Public health · 2023
Can Information Technology Reform the CDC
How health IT could help the CDC track threats, coordinate with other agencies and keep the public accurately informed.
Home health · 2023
Improving Healthcare Outcomes Through Collective and Collaborative Care Coordination
How Higher Standards Home Health grew from four employees to dozens with a patient-centered approach and better team communication.
HIPAA · 2023
Collective Care Coordination
Why HIPAA compliance works best as the foundation of a collaboration platform staff actually want to use, with a home health agency’s story.
Health IT · 2023
Vendors Help Create a Future
Technology available today can transform health care for staff and patients alike.
Industry · 2023
2023 Predictions and Challenges in the Healthcare Business
Consumerization, AI, open patient data and connected workflows: four predictions for healthcare business.
HIPAA · 2023
NFL and HIPAA Compliance
When an emergency response at an NFL game was broadcast publicly, it raised real questions about medical privacy from response through recovery.
Regulation · 2023
21st Century Cures Act
Patients now get electronic access to their health records. What the Cures Act means for patients, providers and care coordination.
Home health · 2022
Hybrid Care Models for Home Healthcare: Using Technology to Improve Patient Outcomes
As care moves from hospital to home, real-time communication on the clinician’s phone eases the four big pain points of a home health agency.
Home health · 2022
Today’s Challenges for Home Health Organizations
Field staff need a secure way to share documents, images and updates with colleagues, providers and families. Four workflows where it matters most.
HIPAA · 2022
Gmail’s Confidential Mode: Nothing to Write Home About
Confidential mode adds expiry and revocation, but it does not make email HIPAA compliant. What it does, what it misses, and the alternatives.
Skyscape family · 2022
A Serendipitous Blast from the Past
A 2002 photo of the Skyscape team in Hudson, MA, and how a long-tenured team stays close while working remotely.
HIPAA · 2022
A Case of a Nurse’s Breach of Patient Confidentiality
An ICU nurse checked patient census lists from home to see if she would work. No harm was done, and the board still found it unethical. The lessons.
Industry · 2022
What to Expect from the Healthcare Industry in 2022
The underrated staffing crisis in healthcare: burnout, documentation load, and why health systems must prioritize automation.
Security · 2022
Telehealth Privacy and Security Tips
Practical privacy and security steps before and during a telehealth session, for providers and for patients.
Security · 2022
Is Your Healthcare Data Secure
Healthcare data breaches jumped 55% in 2020, and hacking caused two thirds of them. What the numbers say about where the risk now sits.
The product these posts are about
Messaging, voice, video, fax, forms, scheduling, documents, EHR bridges and clinical answers, in one record of what was asked, what was decided, and what was done.