Alerts decide what can interrupt you and when. For a clinician moving between visits, the goal is simple: hear about urgent messages right away and let everything else wait. Most people start by muting one busy chat, then set quiet hours so Buzz stays silent after a shift and tells senders you are away. You can change how alerts look and sound, so an urgent message stands out from routine traffic, and choose an email or text when you have been away from Buzz for a while. Admins can hide message text in notifications for the whole organization, which keeps patient details off lock screens. Urgent (STAT) messages and @mentions follow rules your organization sets.
If an alert you expected never arrived, check the chat's mute setting first, then your quiet hours, then the notification settings for Buzz on your phone.
Related: Messaging · Account & settings · Organization admin
- Silence alerts after hoursGo quiet after your shift and tell senders why with an away message.
- Mute notifications for one chatQuiet a busy chat without missing alerts from everything else.
- Change how alerts look and soundPick sounds and alert styles so you notice the messages that matter.
- Get an email or text when you're away from BuzzGet an email or text about new Buzz messages while you're away from the app.
- Hide message text in notificationsKeep message text off your lock screen and alert banners.
Still stuck? A person will answer.
BuzzConcierge is in the app around the clock. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.