Support covers what to do when something in Buzz is not working the way you expect. The quickest route is inside the app: send your question to Support in a 1:1 message, or post it in the BuzzConcierge group if you are a member. BuzzConcierge answers around the clock, and product and engineering leaders watch the channel too, so answers come with real insight. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.
Before you write, run a check-up from the app: it reports how Buzz is running on your device and can send logs to the support team, so they see the problem without a long back and forth. Include what you were doing, which device and version of Buzz you were on, and roughly when it happened. For questions about security, devices or organizations, the FAQ is often faster.
If you are an admin, Organization admin explains the settings that most often cause questions, such as automatic sign-out and read receipts, and a quick look there can solve the problem before you need to write in.
Related: Account & settings · Getting started · Buzz FAQ
Still stuck? A person will answer.
BuzzConcierge is in the app around the clock. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.